We at GENHEALTH SDN BHD (“Genhealth”, “Company”, “we”, “us”, “our”) know that our users (“you”, “your”) care about your personal information is used and shared, and we take your privacy seriously. We hope to help you understand how information can create new opportunities for our customers, as well as to reassure you that we respect and honor customer requests to restrict and protect personal information.
When you make a purchase on our Website, create an account, join our registry or trade program, participate in a sweepstakes or contest or any other promotion, answer one of our surveys, or interact with us in any way, you may choose to give us personal information, such as: your name, email address, mailing address, ZIP code, phone number and credit card numbers. This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Website or our services. Likewise, other companies also may forward to us additional names, mailing addresses and email addresses, as well as demographic and other usage information, when we have news or product offerings that may be of special interest to their customers. We also may receive personal information through the use of social media websites and services, or other sources.
Usage and Website Activity Information
When you visit our Website, we may collect more information: Your Internet service provider’s address, the name of the website directing you, as well as your clicks and activity on our Website. This anonymous usage information generally is not associated with your personal information. This tracking data helps us understand how to make our Website more available and user-friendly to our customers.
We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps us continue to seek out products or services you may find relevant and unique.
Cookies Are Served
Information at Your Service
The personal information we collect is primarily intended to offer better customer service and to improve communications. The customer information from our brands may be combined to provide greater security and inform customers of products and services that may interest them. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail or email if questions arise regarding their orders.
Third-Party Service Providers
In order to serve you better, we may at times contract with other companies (“Service Providers”) to help us process information. For instance, their assistance can help us better fulfill customer orders, manage, store and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information.
We use a Service Provider to send emails. Web cookies are used in those email messages and at our Website to help us measure the effectiveness of those emails and for other analytical purposes. You can “opt out” of this email cookie at any time by deleting your name from our email mailing list, as detailed below.
We also contract with a Service Provider to help us assess visitation to our Website. To do this, we place small pixel tags and cookies on our Website. While these do allow our Service Provider to track your visits, the data retrieved cannot be used for any reason without our authorization. Although our Service Provider logs the information about your visit, we control how that data may and may not be used.
Protecting Children’s Privacy
Be Careful When You Share Information with Others
Please be aware that whenever you share information on a publicly available area of our Website, such as an area allowing for customer comments, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
Links to Sites And Services
Compliance with Laws and Law Enforcement
Genhealth cooperates with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect the safety, property or rights of GENHEALTH SDN BHD, or of any third party; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.
We take our customers’ personal information seriously and take steps to protect our customers’ personal information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our Website.